Responsible Gaming at 11Winner

Commitment to safer play

11Winner offers real-money entertainment for adults aged 18 and above in India. The platform’s aim is to keep play fun, informed, and sustainable. To achieve this, 11Winner combines product design, account tools, education, and support pathways so that users can set boundaries, monitor activity, and take a break when needed. Staff training, risk monitoring, and clear signposting to help resources form part of this approach.

Principles of responsible gaming

11Winner’s responsible gaming program is built on five core principles:

• Access for eligible adults only: Ensuring only those of legal age can participate.
• Informed decisions: Providing transparent information for users to make smart choices.
• User-controlled limits: Empowering users to set their own boundaries.
• Early identification of risky patterns: Proactively recognizing and addressing potential issues.
• Easy access to help: Offering straightforward pathways to support when needed.

Account tools and controls

11Winner offers a suite of self-service tools to help you manage your play and support healthy habits:

• Deposit limits: Users can set daily, weekly, or monthly caps on the amount they add to their wallet. Once a limit is saved, the platform enforces it automatically; decreases take effect immediately, while increases may require a cooling-off period to encourage considered changes.
• Loss and wager limits: Cap total net losses or total stakes over a chosen period. These are helpful for players who prefer a clear ceiling on potential exposure.
• Session reminders and reality checks: Timely prompts display how long a session has been active and the net result during that period. Users can choose the reminder frequency and either dismiss a prompt or take a short pause.
• Time-outs (cooling-off): Short breaks temporarily block logins and gameplay while keeping access to support and withdrawal functions. Time-outs cannot be reversed early.
• Self-exclusion: For longer breaks, users may self-exclude for a defined duration or indefinitely. During exclusion, access to betting and casino content is blocked and marketing communications are suppressed. Reopening an account after the exclusion period may involve additional checks to ensure a considered decision.
• Product and stake preferences: Users can restrict access to specific game categories or set default stake ranges to match comfort levels.
• History and statements: Bet history, game rounds, deposits, withdrawals, and net results are available in account statements so users can review patterns and make informed choices.

Age verification and protection of minors

Access to 11Winner’s real-money features is restricted to adults. KYC checks confirm age and identity before full access is granted. To reduce the risk of underage access on shared devices, 11Winner encourages users to enable device-level safeguards such as screen locks, separate user profiles, content restrictions, and safe browsing filters, and to avoid storing passwords on communal devices.

Practical tips for healthy play

Healthy play starts with a plan. 11Winner encourages users to follow these practical tips:

• Set a strict entertainment budget and stick to it.
• Choose time windows in advance and use reminders.
• Avoid using credit or borrowed funds.
• Never chase losses — tomorrow is a new day.
• Treat gaming as a leisure activity, not a source of income.
• Take regular breaks.
• Balance play with other hobbies, exercise, and social time.
• Keep an eye on account statements to get perspective on spending and outcomes.

Getting help: independent resources

Users who want confidential advice can contact independent organisations that specialise in gambling-related support. Internationally accessible options include Gambling Therapy, Gamblers Anonymous, and regional mental-health helplines.

Local availability, language coverage, and eligibility vary, so users should consult the latest information for their state or city. In emergencies or where there is a risk of harm, contacting local emergency services or a licensed mental-health professional is the priority. 11Winner’s support team can also point users toward third-party resources and explain how to apply or tighten account controls.